TELUS Exclusive Partner Program (EPP)

The phones you like at prices you'll love.

Unlock exclusive deals on smartphones and monthly rate plans by simply validating your employment. If your organization is not currently working with an dedicated EPP support team, please email us or call 1-877-342-0201 (M-F 9:30-3:00). If your organization is eligible we'll get you set up with an EPP discount. TELUS offers easy ways to share data between you and the whole family. Through TELUS EPP you will get an exclusive discount helping you save even more.

TELUS EPP Explained

Can my family take the EPP offer?

Yes, each employee is allowed to have one account with up to 9 lines. all lines must be held on one account per employee, and that account must be held under the name of the employee.

Is there any service fees associated with redeeming the EPP offer?

There will be $55 processing/set up fee applied per line order(Activations, Renewals, and Conversions)

Can I keep the same phone number from other provider?

Yes, please provide all requested information in your order including your current account number and phone number. Your new TELUS phone will be partially activated and will allow you to continue using your current phone until the new TELUS phone arrives. Once the new phone is received, you can complete the final step and it will automatically cancel the service with your current carrier and your new TELUS phone will be fully activated. Please note that your TELUS service will have started 1-2 days prior to receiving your TELUS phone. Please complete the your final transfer step as soon as possible to reduce the duplicated billing period by 2 carriers at once.

What happens if the device I choose is on back order?

It may not arrive in time to leverage the current offer. We will advise you if this is the case and discuss other options with you.

How soon can I expect my EPP order to arrive?

Once all applicable information has been provided, your device should be shipped out within 1-3 business days. We will do our best to process your order as soon as possible; however, This may vary dependant on device availability.

Who is eligible for an EPP offer?

Active employees, or members, of these TELUS qualified organizations are eligible for benefits of an EPP offers and savings. If you have any questions, please submit a short form titled "Wish to find out your EPP offer?" on this page.

Can I keep my current EPP plan?

All previous EPP plans are now expired. You must select one of the current EPP plans.

How do I receive my new device?

Apex wireless will ship the your phone to your home through Purolator or you will be able to pick it up from selected Apex locations.

I have an existing Telus consumer account and I just want to switch the rate plan with EPP offer without upgrading my device.

You will be able to convert to corporate rate plan when you have completed 18 month of your current contract. $50 account conversion fee & $55 processing fee applied per line.